FAQ

Registration is not open yet. We'll share more information in mid-February on how to register. The registration deadline is Friday, March 6, 2026.

Use this website to book all of your travel plans. The process is simple:

1. Select “Register” within the navigation of the registration site.
2. Fill in all requested fields and select “Submit Registration.”
3. Review flight schedules or request agent assistance for your flights.
4. Check your email for confirmation of your registration.
5. If you do not receive confirmation of your registration, please contact Travel Headquarters.

Please contact EMC Insurance Travel Headquarters:

7 a.m.-7 p.m. CT, Monday through Friday

Toll-free: 800-798-2425

Outside the U.S. or Canada: 515-326-3982

Email: emcinsurancetravelhq@itagroup.com

Yes. You may extend your stay at Fairmont Golden Prague three days before or after the trip based on availability. You will need to provide a credit card to cover all extension expenses, including those for additional airfare, credit card processing fees, hotel stay, and transfers. Please request your extension during registration.

Special Hotel Rate: 470 euros per night, plus taxes and fees, for a regular (non-suite) room

We’d love to. Our team of experts can help you plan your extension for a small nonrefundable research fee ($75). In addition to the research fee, all extension expenses will be your responsibility, including additional airfare, credit card processing fees, hotel accommodations, and transfers.

You’ll have the option to use our expertise for items such as:

• Hotel research and booking (at hotels other than the group hotel)
• Airline upgrades
• Rental cars

If you need to cancel your personal extension arrangements, they’ll be subject to the cancellation policies of the service provider (airline, hotel, tour operator, etc.).

We will help you with all of your travel plans. Here’s how it works:

1. Start your registration by selecting “Register” within the navigation of the registration site.
2. Fill in all requested fields.
3. Once completed, choose “Submit Registration.” This will allow you to view flight schedules and choose the best available flight for you.

If you’d prefer assistance with booking your flight, you’ll have the option to choose “Submit Registration & Request Booking Assistance.” An agent from Travel Headquarters will contact you via email with your proposed flight itinerary within two business days. Be sure to reply within 24 hours with your approval (or request changes). Then, your tickets will be issued.

Notes:

• The registration tool works best with Chrome, Firefox, or Safari. It will not work on Internet Explorer or Microsoft Edge.
• You’ll receive an airline confirmation in your travel packet before you travel.
• Pre-assigned seat assignments may not be available. Some airlines will allow you to pay a fee to secure your preferred seat choice.
• Air travel is based on the lowest fares available at the time of ticketing and subject to airline regulations.
• Any cancellations or changes after ticketing may result in penalties. All penalties will be your responsibility.

No. Travel must be booked through Travel Headquarters. You will not be reimbursed for your flights if you book them yourself.

Yes. You may upgrade your flight. All airline upgrades are a personal expense. Our team of experts can help you with non-mileage program upgrades for a small nonrefundable research and processing fee ($75 per person).

Airline mileage program upgrades must be done directly with the airline.

All airfares, including upgrades, are subject to rules regarding changes and refundability. Airline fees may apply. If allowed, any refunds will be returned upon receipt from the airline.

Yes. Once you have submitted your registration, you can log back in to this website at any time and choose the “Book Flight Online” button on the home page. It’s best to book soon to get the best schedules, and you must book by the registration deadline (March 6, 2026).

You’ll receive an email from EMC Insurance Travel Headquarters once your flight is confirmed. Then, you’ll be able to view the details on your event summary at any time. Log back in to this website using the password you created upon first login and choose “Event Summary” from the top navigation.

Travel Headquarters will arrange for your transfers if you are arriving on our group travel date, April 26. It takes about 20-30 minutes to get from the airport to the hotel.

You’re responsible for your own transportation if you arrive or depart outside of the trip dates.

You’ll need a valid passport to travel to Prague. Your passport must be valid at least six months past the last day of your trip.

The legal name on your passport must exactly match the name on your airline ticket, including any middle name or middle initial.

We suggest that you arrive at least three hours before your flight departs to allow you enough time to go through security and get to your gate. Don’t forget to check in to your airline’s website 24 hours prior to travel and view your flight itinerary so you are aware of any last-minute flight changes.

Follow the TSA’s 3-1-1 Guidelines for Liquids: 3.4-ounce containers in 1 clear, 1-quart zip-top bag. Check your airline’s website for luggage size limitations and fees.

Note: Airline carry-on restrictions do not apply to medical supplies and equipment. Travelers with disabilities and medical conditions can visit the TSA website to find out what to expect during airport screening and flying.

For more packing details, please visit www.tsa.gov.

Yes. EMC Insurance will provide a plan to protect you during travel for the 2026 Agent Recognition Trip. You can find certificates of coverage specific to the state your company is headquartered in to review coverage purchased on your behalf.

• Travel Protection Plan: www.tripmate.com/wpF371

You can play a large part in ensuring your own safety by following these simple tips:

• Maintain a watchful eye of your immediate surroundings and keep belongings close to you.
• Do not venture out alone; it is always safer to travel in numbers. Be sure to ask the hotel staff if an area of the city you plan to visit is considered unsafe.
• Let someone know where you’re going and when you expect to return.
• Try to blend in with locals and avoid looking or acting like a tourist. Walk with purpose and dress more conservatively. Be aware that wearing expensive jewelry or flashing a nice phone can make you a target of theft.